Privacy Policy

Who we are

Effective Date: November 26, 2025

This Privacy Policy describes how Dynamic AV Systems (“the Company,” “we,” “us,” or “our”) collects, uses, and discloses information about you when you visit our website, use our services, or otherwise interact with us.

By accessing or using our services, you agree to this Privacy Policy.

1. Information We Collect

We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“Personal Information”).

A. Information You Provide Directly to Us

We collect Personal Information you provide when you request a quote, schedule a consultation, hire us for services, or contact us. This may include:

Contact Information: Name, email address, mailing address, and phone number.
Billing Information: Payment information, such as credit card details or bank account information (processed securely through third-party payment processors), and billing address.
Project Information: Details about your audio/video and automation project needs, including floor plans, blueprints, design preferences, equipment specifications, and scheduling details.
Access Information: For installation or service, we may collect or be provided with information necessary to access your premises or network, such as temporary access codes, Wi-Fi network names and passwords, and device login credentials.
Communications: Information you provide when you communicate with us via email, phone, or contact forms.

B. Information We Collect Automatically

When you visit our website (https://dynamicavsystems.com/), we automatically collect certain information about your device and usage through cookies and similar tracking technologies:

Usage Data: Information about how you access and use our website, including IP address, browser type, operating system, pages viewed, time spent on pages, and referring website addresses.
Device Data: Information about the device you use, such as device identifiers and hardware model.

2. How We Use Your Information

We use your Personal Information for legitimate business purposes, including:

Providing Services: To schedule consultations, prepare custom quotes, design, install, and maintain your audio/video and automation systems.
Communication: To respond to your inquiries, provide customer support, and send you service-related communications (e.g., appointment confirmations, project updates, billing notices).
Billing and Payments: To process payments for services and products.
Internal Operations: For internal record keeping, auditing, improving our services, and developing new offerings.
Security and Safety: To protect against fraudulent or illegal activity, and to ensure the security of our website, systems, and personnel.
Marketing (with Consent): To send you promotional emails, newsletters, or special offers about our services or new technology that we think you may find interesting. You may opt out of receiving marketing communications at any time.

3. How We Share Your Information

We do not sell or rent your Personal Information to third parties. We may disclose your information in the following circumstances:

Service Providers: We share information with third-party vendors, consultants, and other service providers who perform services for us or on our behalf. This includes payment processors, equipment suppliers, website hosting, analytics providers, and scheduling tools. These parties are only given access to the information necessary to perform their functions and are required to keep the information confidential.
Installation Partners: If we use subcontractors or partners to complete your installation or service, we will share necessary project details and contact information with them.
Legal Compliance: We may disclose your information if required to do so by law, or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the personal safety of users or the public.
Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

4. Data Security

We are committed to protecting the security of your Personal Information. We employ reasonable physical, technical, and administrative measures designed to safeguard the information we collect, both online and offline.

However, no security measures are 100% secure, and we cannot guarantee the absolute security of your Personal Information. You acknowledge that you provide your Personal Information at your own risk.

5. Third-Party Websites

Our website may contain links to other websites of interest. We are not responsible for the privacy practices or the content of these third-party websites. You should exercise caution and look at the privacy statement applicable to the website in question.

6. Your Choices and Rights

Opt-Out of Marketing

If you no longer wish to receive marketing communications from us, you can opt-out by clicking the “unsubscribe” link in any marketing email you receive, or by contacting us directly using the contact details below.

Access and Correction

You may have the right to request access to the Personal Information we hold about you and to request that we update or correct any inaccurate information. To exercise these rights, please contact us.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please be aware that if you choose to remove or reject cookies, this may affect the functionality of our website.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Effective Date” and the revised policy will be posted on this page. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.